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Chatbots & automation

Automate repetitive conversations without making them feel careless.

Use automation for common questions, lead capture, and routine messaging while keeping a clear path to human support when needed.

Automation flowKeep it useful
01TriggerA customer action starts the flowPlan
02ResponseProvide a relevant next stepBuild
03HandoffEscalate when automation is not enoughKeep
Automation platform

Explore Manychat

Review supported channels, automation limits, integrations, and current pricing for your intended workflow.

Messaging automation

Manychat

Explore automated messaging and audience engagement workflows for supported channels.

  • Automated messaging
  • Lead workflows
  • Audience engagement
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Good automation

Keep flows short and clear

Automation is most useful when it answers a specific need. Avoid sending unnecessary messages, make opt-outs clear, and review platform rules for customer communications.

  • Set one goal per flow
  • Keep messages understandable
  • Offer human support where appropriate